Wrong Size, Right Swap: Returns and Refunds
Sometimes the vest is too big, or the swimmer grew over the winter. Returns, exchanges and refunds are handled by the partner store where you ordered, and this page shows you the way.
The vest or trainer turns out to be the wrong size
Try it on dry before using it in the pool. If the fit is off, open your order page at the partner store and start a return or exchange under its returns policy, then order the right size.
The item arrives damaged or will not hold air
Take a few photos and report the problem through your order page at the partner store as soon as you can. The store will arrange a replacement or refund according to its policy.
The parcel contains the wrong product
Leave the item unused and in its packaging, and contact the partner store through your order page. The store will correct the order and tell you how to send the wrong item back.
You have simply changed your mind
Check the return window and conditions shown in the partner store's returns policy. If the item qualifies, start the return from your order page and follow the store's instructions for sending it back.
You are waiting for a refund to arrive
Refunds are issued by the partner store to your original payment method. The status and timing appear on your order page, and the store's customer service can help if something seems to be taking too long.
You think the product has a defect and want to make a warranty claim
Warranty claims are also handled through the partner store. Contact it from your order page with a description and photos. For questions about how the gear should fit or be used, write to us at contact@swimschoolstore.com.